Melanie Marshall

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Terms & Conditions

Website Sales Terms and Conditions

This page tells you the terms and conditions on which we supply any of our products and services listed on our website www.mmswiminspiration.co.uk. Please read these terms and conditions carefully before ordering any products or services from our site. You should understand that by ordering any of our products or services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the box marked “I Accept” if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products or services from our site.

Information about us

www.mmswiminspiration.co.uk is a site operated by Melanie Marshall trading as MM Swim Inspiration. Our main trading address is 7, Slindon Croft, Alvaston, Derby, DE240SD.

Your status

By placing an order through our site, you warrant that (a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old.

How the contract is formed between you and us

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy products and services. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that either confirms that the product has been dispatched, or confirms acceptance of you as a client for the provision of services (“Confirmation Notice”). The contract between us will only be formed when we send you the Confirmation Notice.

A contract for the supply of Products will relate only to those products whose dispatch we have confirmed in the Confirmation Notice. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such products has been confirmed in a separate Confirmation Notice.

A contract for the supply of Services will only relate to Services for the period specified in the Confirmation Notice.

Consumer Rights

If you are contracting with us to buy products as a consumer, this contract will be governed by the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”). The Regulations offer protection to consumers who purchase goods on the internet and by mail order or similar transactions.

If the Regulations apply, you may cancel a Contract at any time within the 7 working days ‘Cooling off period’, beginning on the day after you receive the Products. The cooling off period allows consumers to change their mind after they have received and seen the goods. Please note, the cooling off period will not apply in cases where the goods have been used or are not in as new condition (i.e., are not in exactly the same condition as they were when received).

If you change your mind about a purchase you have made within the cooling off period, you are entitled to return any unused goods to us for a full refund in accordance with our refunds policy (see below).

To cancel the contract you must inform us in writing, either by email toThis email address is being protected from spambots. You need JavaScript enabled to view it., or by post to MM Swim Inspiration, 7 Slindon Croft, Alvaston, Derby, DE240SD.

You must also return the product(s) to us immediately, in the same condition in which you received them. You are responsible for the cost of returning the goods to us, and for the safe keeping of the goods during transportation back to us. For this reason, when returning goods you are strongly advised to use an insured courier service that requires signature upon delivery, as we cannot be held responsible for damage to goods in transit back to us, or for packages that are lost in transit. When you are returning good, make sure they are packaged well, and are in the condition they were when you received them. You have a legal obligation to take reasonable care of the Products while they are in your possession and if you fail to comply with this obligation, we may have a right of action against you for compensation.

Details of this statutory right, and an explanation of how to exercise it, are also provided in the Confirmation Notice. This provision does not affect your statutory rights.

Availability and Delivery

The Products will be fulfilled by the date set out in the Confirmstion Notice or, if no delivery date is specified, then within 30 days of the date of the Confirmation Notice, unless there are exceptional circumstances.

We dispatch all Products by Royal Mail.

Risk and Title

The Products will be your risk from the time of delivery.

Ownership of the Products will only pass to you when we reciede full payment of all sums due in respect of the Products, including delivery charges.

Price and Payment

The price of any Products or Services shall be as set out on our Site from time to time, except in cases of obvious error. We reserve the right to vary the prices in accordance with these terms and conditions, but changes will not affect orders in respect of which we have already sent you a Confirmation Notice. These prices include VAT but exclude delivery costs (if applicable) which will be added to the total amount due at the ‘checkout’ stage of your order.

Payment for all products and Services must be by credit or debit card through our Online Paypal Payment. You must provide current, complete and accurate payment information. Please contactThis email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to change your payment details.

We (or Sage Pay acting on our behalf) will charge your credit or debit card when you complete the payment process and click ‘buy now’.

Returns and Refunds Policy

If you wish to return Products to us, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., stating the Products(s) you wish to return, the date of purchase and, if you would like to exchange, your preferred replacement Product(s). We can advise you on a substitute replacement if you wish. Once we receive these details, you will be issued with a returns number. This helps us to deal with your return more quickly. Please mark the outside of you packing box with your returns number, but DO NOT mark the Products. Please package the Products well, as we cannot be held responsible for damage caused by Mishandling.

When you return Products to us because you have cancelled the Contract within the cooling off period (see “Consumer Rights” section above) we will refund the price of the returned Products in full (including the cost of sending Products to you) as soon as possible, and in not more than 30days from the day you have given notice of cancellation. However, you will be responsible for the cost of returning the item to us.

When you return Products to us for any reason, we will examine the returned Products and notify you of your refund by email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30days of the day we confirmed to you by email that you were entitled to a refund. If the returned Products are sealed and unused, we will usually refund in full. If the returned Products have been opened and used, we will usually make a partial refund. Products returned by you because of a defect will be refunded to you in full.

It is possible to have a full refund of an event booking providing the cancellation is within 30days of purchase. In order to cancel a booking an email notification should be sent toThis email address is being protected from spambots. You need JavaScript enabled to view it. or sent via post to MM Swim Inspiration 7, Slindon Croft, Alvaston, Derby, DE240SD. You will then be contacted to arrange the refund. In the event of a cancellation beyond the 30 days of purchase will lead to no refund.

Your deposit will secure a place for you or your child or gifted person and in the event of a cancellation it will also be lost. 

In cases of extreme circumstances please contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it.and alternative arrangements may be possible in the form of a voucher with MM Swim Inspiration in the future. This voucher will be valid for 1 year. The voucher will be forwarded to you in PDF format with a unique code with which to use for bookings within that year.

Liability

We warrant to you that any Products sold by us will, at the time of delivery, meet the manufacturer’s latest specification for those Products. Any text or images on our Site other than the Product’s title are for illustrative purposes only.We warrant to you that we will perform the Services with reasonable care and skill.Except where you are a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977) all other warranties, conditions or terms relating to fitness for purpose, merchantability, performance or condition of Products or Services whether implied by statute, common law or otherwise are excluded.Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Products or Services you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.This does not include or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) for fraud or fraudulent misrepresentation; or (e) for any matter which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: (a) loss of income or revenue; (b) loss of business; (c) loss of profits; (d) loss of data; or (e) waste of time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this shall not prevent claims for loss of or damage to your tangible property or other claims for direct financial loss that are not excluded by any of categories (a) to (e).Where you buy any Products from a third party seller through our Site, the seller’s individual liability will be set out in the seller’s terms and conditions.

Further Information

The Contract between you and us is binding on you and us and any successors or assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (including, but not limited to, strikes, lock-outs, other industrial action, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic, other natural disaster, impossibility of the use of any form of transport, impossibility of the use of any form of communication, legislation or government regulations).We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.We have the right to revise and amend these terms and conditions from time to time.